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Our Sister's Closet Program Assistant

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Position title: Program Assistant

Site: Our Sister’s Closet in the Women’s Opportunity Center

Hours:  Minimum of 2 hour shifts for a 3 month commitment with a 1 month trial period

Report to:   OSC Manager

General Summary: This is a volunteer opportunity within Our Sister’s Closet. The position entails: answering phones, scheduling appointments, managing donations, personalized styling appointments, providing excellent customer service, and assisting management as needed.

An ideal volunteer would embody the three following roles:

Ambassador: Ambassadors embody that participants are “welcome, wanted for and expected.”

  • Answering the phone
  • Scheduling appointments
  • Welcoming  and providing beverages for guests
  • Interacting with current participants of the WOC
  • Assist donors by helping them unload vehicles, etc.
  • Making recommendations to  participants about using other YWCA and outside programs


Curator: Curators thoughtfully and strategically pick clothing and accessories that will “create the store”.

  • Discern if donations are modern, versatile and in great condition and can be utilized
  • Check to see if new donations have been received and need to be processed
  • Replenish in-store inventory to ensure each appointment is given the best selection
  • Keep the store merchandised and visually appealing for an ultimate shopping experience
  • Maintain an organized and accessible back-room for easy re-stocking


Stylist:  Stylists seek to educate, outfit and empower the women they serve.

  • Assist with finding clothes that best meet participant’s needs, style, and body type
  • Complete “the look” by offering accessories  or additional items  
  • Positive and truthful hands-on styling advice and assistance
  • Mixing and matching garments to create more outfit ideas
  • Ensure all appointments complete the appropriate intakes
  • Fold or hang  chosen clothing per participant’s preference
  • Maintain clean and “shoppable” store, it should be easy to shop and visually appealing


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